When the value of an individual’s time is taken into consideration productivity-wise, focusing on the specific training or education needs of the individual is clearly faster and more cost-effective than sitting through a “generic” class they may or may not even need. Designed for people with demanding schedules, individual instruction the Test Spots way – Deskside Assistance™ – offers the opportunity to work at your own pace one-on-one with a professional computer instructor either at your location, at Test Spots’s main learning location, or via distance learning tools.

In our ongoing quest to provide exceptional service and expertise to our valued clients, a 21st Century version of “home schooling” seemed in order and so Deskside Assistance™ was born. Test Spots provides instruction and project assistance for individuals, at your facility or ours, in both desktop applications and technical subjects.

DSA – DeskSide Assistance™ – offers the opportunity for a Test Spots instructor to come to your office and train you on any combination of topics you require in just a few short hours versus attending a daylong class. Our instructors are available to work with you on current projects while teaching you the information you need in order to become an expert yourself.


For those who are a greater distance from the Cleveland area, or who need assistance immediately, in many cases our instructors can provide assistance using remote tools – similar to web conferencing tools that in a best-case scenario will allow the instructor to work on your machine and your actual materials. When firewall / security issues prevent this practice, the instructor will demonstrate step by step via your monitor while you observe.